Frequently asked questions
ORDERS & PAYMENTS
Shopping at kindaswimwear.com is kinda easy!
– Once you have found the product of your dreams, select size and quantity and click on the “Add to cart” button.
– Click on “Proceed to Checkout” and complete the payment, that’s it!
No, you do not have to. You can place an order even without creating an account.
Registering on our site, however, offers some advantages:
- You can monitor your orders and see your past purchases
- You can save your shipping address and credit card details to buy more quickly the next time.
To create a new password for your Kinda account, click on “Forgot Password” on your account page. You will receive the instructions to set a new password via e-mail.
You can pay via:
- Credit card (mastercard, visa, american express, pre-paid)
- Bank transfer: the reporting object on the bank transfer must contain the following data: your name, surname and order number.
To us every purchase is a gift!
That’s why we pack all your swimsuits carefully: each bikini is wrapped in a light tissue paper and shipped in a Kinda 3D Swimwear branded box, which by the way is also perfect to store your bikini at home.
If you are buying a gift, flag the “Is it a gift?” section at the end of your purchase, we will also send you our Kinda shopping bag!
We ship all your orders via Express Courier, and you will receive your package within 1-2 working days from the date of confirmation of your order.
Shipping is FREE for all orders.
If you are paying via bank transfer, the products will be shipped only after verifying that they payment has been credited to the company’s account. If the transfer is not received within 48h, the order is automatically canceled.
For more information see our Terms and Conditions page.
If at the time of delivery no one is present, the Courier will leave a paper notice with indications on the nearest collection point where to collect your order. The products will remain at the collection point for a total of 10 days within which you are required to collect the package. After this time the products will be returned to Kinda 3D Swimwear. Kinda 3D Swimwear will refund the value of the order, withholding any shipping costs and the costs incurred for the return of the Products to the Company.
The Courier will try the delivery two times. If at both attempts of delivery no one is present, the Courier will leave a paper notice with indications on the nearest collection point where to collect your order. The products will remain at the collection point for a total of 7 days within which you are required to collect the package. After this time the products will be returned to Kinda 3D Swimwear. Kinda 3D Swimwear will refund the value of the order, withholding any shipping costs and the costs incurred for the return of the Products to the Company.
When the courier picks up your order at our warehouses, you will receive a notification to the e-mail address indicated at checkout, and with a few steps you will able to can track your order.
RETURNS & REFUNDS
Yes, you have 14 days from receiving the order to change your mind and return the products purchased to Kinda 3D Swimwear. You can find all the information on how to return your order on our Terms & Conditions page, art. 7 – Right of Return
Yes, as soon as we receive the products and verify their integrity we will refund you the full amount of the returned goods. The shipping costs for the return of the goods are at your expense.
The refund will be made using the same payment method that you used when ordering. If you wish to only change size or model, we will ship you the new good after receiving back your order, no cost will be charged on you in this case.
SIZES AND CARE OF PRODUCTS
All our swimsuits are designed and made in Italy. The embellishments on each bikini are handmade by expert and patient tailors.
The fabrics we use to produce our swimwear (mainly microfiber and tulle) are 100% made in Italy and are all certified by STANDARD 100 OEKO-TEX.
STANDARD 100 by OEKO-TEX® label guarantees that textile products and their accessories do not release harmful substances to human health and are therefore safe products from the human and ecological point of view.
Our microfiber has SPF 50+, which means is safe for sensitive skin and for kids.
Our products are all made with soft microfiber, that’s why there are only three sizes S / M / L. Among these, we can guarantee that there is also yours!
Here’s our size guide 🙂
All Kinda 3D Swimwear swimsuits are made with precious embellishments and therefore deserve extreme care. For this reason we recommend you to handwash your bikini and to let it dry on a hanger.
Of course you can!
All our bikinis are made to be used in water (whether if salty, fresh, chlorates or thermal).
We recommend you to rinse your bikini with fresh water after usage.
We recommend you to hang your Kinda bikini on an hanger or to store it in the box in which you received it. In this way the decorations will not crush or crumple. Anyway, in case of wrinkling, you just have to caress the decorations in the direction in which they were applied and leave your bikini on a hanger for a few hours.