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Frequently asked questions

ORDERS & PAYMENTS

Shopping at kindaswimwear.com is kinda easy!
– Once you have found the product of your dreams, select size and quantity and click on the “Add to cart” button.
– Click on “Proceed to Checkout” and complete the payment, that’s it!

No, you do not have to. You can place an order without creating an account.

Registering on our website, however, offers you some advantages:

  • You can monitor your orders and see your past purchases
  • You can save your shipping address and payment preferences to buy more quickly the next time.

To create a new password for your Kinda account, click on “Forgot Password” on your account page. You will receive the instructions to set a new password via e-mail.

You can pay via:

  • PayPal
  • Credit/Debit card (mastercard, visa, american express, pre-paid). All credit/debit card payments are managed via Paypal, but you don’t need to have a Paypal account to complete your purchase.
  • Bank transfer: the subject on the bank transfer must contain the order number (you receive it via e-mail after checkout).

To us every purchase is a gift!

That’s why we pack all your swimsuits carefully: each bikini is wrapped in a branded satin bag and shipped in our carton branded box, which by the way is also perfect to store your bikini at home.

If you are buying a gift for someone else, flag the “Is it a gift?” section at checkout, we will also add to your order our branded shopping bag!

SHIPMENTS

We ship all orders via Express Courier, here are the timings for the different world areas:

Italy: you will receive your package within 1-2 working days from the date of confirmation of your order.

Europe: you will receive your package within 1-4 working days from the date of confirmation of your order.

USA: you will receive your package within 3-5 working days from the date of confirmation of your order.
Shipping is FREE for all orders.

Rest of the world: you will receive your package within 5-10 working days from the date of confirmation of your order.

Shipping is FREE on all orders. However, please consider import fees might be applied by the customs of your country.

If you are paying via bank transfer, the products will be shipped only after verifying that they payment has been received on the company’s account. If the bank transfer is not received within 48h, the order is automatically canceled.

For more information see our Terms and Conditions page.

Yes!
If at the time of delivery no one is present, the Courier will leave a paper notice (or you will receive an e-mail from the courier) with indications to re-set a new date for the delivery or to collect your order at the nearest collection point. The products will remain at the collection point for a total of 7 days within which you are required to collect the package. After this time the products will be returned to Kinda 3D SwimwearKinda 3D Swimwear will refund the value of the order, withholding the shipping costs and the costs incurred for the return of the Products to the Company.

The Courier will try the delivery two times. If at both attempts of delivery no one is present, the Courier will leave a paper notice (or you will receive an e-mail) with indications to re-set a new date for the delivery or to collect your order at the nearest collection point. The products will remain at the collection point for a total of 7 days within which you are required to collect the package. After this time the products will be returned to Kinda 3D SwimwearKinda 3D Swimwear will refund the value of the order, withholding the outbound shipping costs and the costs incurred for the return of the Products to the Company.

If, at the time of purchasing, you already know you will not be present at the delivery of your order, please write any useful instructions for the courier in the “order notes” at checkout (e.g. Please leave package at concierge/gate/neighbor gate n., etc.)

When the courier picks up your order at our warehouses, you will receive a notification to the e-mail address indicated at checkout, with a link to track your order.

If you did not receive it, accidentally delete it or archive the e-mail, you can always track your order here.

CHANGE OF SIZE, RETURNS & REFUNDS

Yes, you have 14 calendar days from receiving the order to change your mind and return the products purchased to Kinda 3D Swimwear. You can find all the information on how to return your order on our Terms & Conditions page, art. 7 – Right of Return

Yes, will will refund your order within 48h after we receive the products and verify their integrity of the returned goods.

We will charge a cost for the outbound shipping and the hygenization of the returning goods of 15€ for Italy and 35€ for Europe, USA and the rest of the world.

The shipping and the costs for the return shipping of the goods are at your expense.

The refund will be made using the same payment method that you used when ordering. If you chose bank transfer, we will need your IBAN and SWIFT to proceed with your refund.

If you wish to only change size or model, we will ship you the new good after receiving back your order.

SIZE GUIDE AND CARE OF PRODUCTS

All our swimsuits are designed and made in Italy. The embellishments on each bikini are handmade by expert and patient tailors.

The fabrics we use to produce our swimwear (lycra, microfiber and mesh) are 100% made in Italy and are all certified by STANDARD 100 OEKO-TEX.

STANDARD 100 by OEKO-TEX® label guarantees that textile products and their accessories do not release harmful substances to human health and are therefore safe products from the human and ecological point of view.

Our swimwear fabrics are SPF 50+, which means they are safe both for sensitive skin and kids.

Our products are all made with soft microfiber, that’s why there are only three sizes S / M / L / XL. Among these, we can guarantee that there is also yours!

Here’s our size guide  🙂

All Kinda 3D Swimwear swimsuits are made with precious embellishments and therefore deserve extreme care. For this reason we recommend you to handwash your bikini and to let it dry on a hanger.

Soaking of different colours is not recommended.
 
Just soap, rinse and let dry on a hanger.

Of course you can! 

All our bikinis are made to be used in water (whether if salty, fresh, chlorates or thermal).

We recommend you to rinse your bikini with fresh water after usage.

We recommend you to hang your Kinda bikini on an hanger or to store it in the box in which you received it. In this way the decorations will not crush or crumple. Anyway, in case of wrinkling, you just have to caress the decorations in the direction in which they were applied and leave your bikini on a hanger for a few hours.

Still have questions?

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